How to Order Physical Miniatures from Avatars of War

Place Your Order

  • Add to cart
    Select the product and quantity. If you have a discount code, you can enter it just before completing your purchase.

  • Complete your order
    Enter your shipping information and select your preferred payment method. Creating an account is optional, but it allows you to review past orders and receive updates.

  • Order confirmation
    Once the order is placed, you’ll receive an email with all the details. As soon as it’s shipped, we’ll send another email with the tracking number.

Payment Methods

You can pay securely using the following options:

  • PayPal
    A fast, secure option that doesn’t require sharing your bank details.

  • Credit or debit card
    Visa, Mastercard, and American Express. All transactions are encrypted and secure.

  • Klarna
    Available in some countries for installment payments, depending on Klarna's terms.

All prices shown on the website are final. No additional fees or taxes are added at checkout.

Order Preparation & Shipping

  • Orders are prepared at our Headquarters in Barcelona (Spain).

  • Processing time is 24 to 48 business hours after payment.

  • Shipped via Correos Premium (tracked and signed).

  • Worldwide shipping.

  • Free shipping to all destinations.

Estimated delivery times:

  • Spain: 2–5 business days

  • Europe: 7 business days

  • Rest of the world: 10-12 business days

If you need your order urgently for a Gift, Birthday or Tournament, let us know — we’ll do our best to help.

*Orders shipped outside the EU may be subject to customs duties. These are not included and must be covered by the customer.

Returns & Exchanges

You have 14 calendar days from receiving your order to request a return.

  • Items must be unused, in perfect condition, and in their original packaging.

  • Please contact us first before returning any item.

  • Return shipping costs are the customer's responsibility.

  • Once we receive and inspect the item, we’ll issue a full refund via the original payment method.

To request a return:
Email: info@avatars-of-war.com
WhatsApp: +34 633 96 97 67

Defective Products or Missing Pieces

All our miniatures are carefully checked before leaving the studio.
However, if you receive a defective item or if something is missing, please contact us within 7 days of receiving your order.

  • Contact us within 7 days of receiving your order.

  • Include a photo of the issue.

  • We’ll send you the correct part or a full replacement at no cost to you.

Customer Support

If you have questions before ordering or need help with your order, you can reach us at:

  • Email: info@avatars-of-war.com

  • WhatsApp: +34 633 96 97 67

  • Phone: +34 931 96 97 67 (Monday to Friday, 10:00–15:00 CET)

Some Questions We've Been Asked

Can you include a note if it’s a gift?

Absolutely. If it’s for a birthday or a special surprise, let us know who it’s for and we’ll include a note with your message.

Do you offer gift wrapping?

We don’t use formal wrapping paper, but if you ask us, we’ll be happy to prepare the package with a special touch.

Can I request a dedication or something signed by Felix Paniagua?

If it’s a collector’s moment or a special gift, write to us. We can’t promise, but we’ll do our best to make it happen.

Can I send you photos of my painted miniatures?

We’d love that! You can upload them via the form in the Gallery of Glory section at The Forge. You can also tag us on social media @avatarsofwar #avatarsofwar or send your photos by email. We love seeing how AoW minis come to life in your hands.

Can I commission a custom miniature?

We don’t take private commissions, but we always read community suggestions. Some of our most Iconic miniatures were born from ideas sent in by the community. You can share yours using the form in the Suggestions section at The Forge on our website.

Thank you for being part of this legendary community.

Every order you place is a celebration that Old School is more alive than ever.

Old School Heroes Rock!